Open to New Opportunities

Steven Hosek Network & Security Ops Technician

Greater New York City Area
stevenjhosek@icloud.com
linkedin.com/in/stevenhoseknyc

Network and security operations technician with hands-on experience in event triage, fault isolation, authentication workflows, log and event correlation, escalation coordination, and production support across managed services and enterprise environments.

TL;DR Experience

Managed services and enterprise support experience across 24x7 operations, production incident handling, alert correlation, escalation-heavy workflows, and client-facing technical support.

Current role NOC Technician I at Sourcepass supporting network operations, security operations, identity services, infrastructure platforms, and unified communications across co-managed client environments.
Core work Alert triage, telemetry review, fault-domain isolation, service-health validation, escalation coordination, maintenance support, and post-change verification.
Operating model 24x7 support model across multi-site client environments with incident ownership, maintenance windows, and production-impact validation.
Strengths Signal-to-noise reduction, log interpretation, cross-platform troubleshooting, concise escalation handoff, and production-safe decision making.
Cisco Fortinet Palo Alto LogRhythm VMware SQL Server Windows Windows Server 2019+ Linux Mac PowerShell CUCM / Unity / CER Milestone Microsoft 365 AWS Azure Grafana Wireshark HP Dell Storage

Professional Summary

Operations-focused security and infrastructure support for live environments.

Built around the kind of work that matters in live environments: triage, troubleshooting, clear escalation paths, and changes that do not create new problems.

I support network and security operations across client and enterprise environments. Day to day, that means triaging alerts across monitoring and security platforms, isolating faults across network, identity, endpoint, and server layers, working through authentication and connectivity issues, validating device and service health, supporting patching and maintenance windows, and keeping communication clear between internal teams, vendors, and clients. I do my best work when a problem is noisy, cross-functional, or ambiguous and needs to be reduced to a clear technical path forward.

Multi-site event triage, cross-platform fault isolation, and operational troubleshooting
Escalation coordination, remediation planning, and production-safe change execution
Communicates technical findings clearly to clients, internal teams, and vendor support
Works across infrastructure, identity, endpoint, cloud, voice, and security platforms
Environment ExposureManaged services and multi-client support workflows
Environment ExposureMulti-site infrastructure and branch-connected environments
Environment Exposure24x7 operations, escalation ownership, and high event volume
Environment ExposureProduction maintenance windows and post-change validation

Experience

Professional Experience

Roles that best reflect my background in network and security operations, event triage, escalation handling, identity and connectivity troubleshooting, and support for live production environments.

NOC Technician I

Sourcepass · Bohemia, New York · On-site
Oct 2021 – Present
  • Work in a managed services / network operations role supporting multi-client enterprise environments across networking, security, systems, and unified communications.
  • Monitor infrastructure and security alerts, troubleshoot production issues, perform log and event analysis, validate device and service health, coordinate escalations, and communicate technical findings to both internal teams and clients across live production environments.
  • Regularly work across Cisco routing and switching, Meraki wireless, 802.1X authentication, Cisco ISE policy enforcement, GRE / IPsec VPN connectivity, Palo Alto, FortiGate, FortiEDR, Microsoft server environments, Active Directory, SIEM / EDR platforms, and unified communications systems including Cisco CUCM, Unity, and CER.
  • Support platforms including Milestone XProtect, NetScaler SDX / VPX, Nutanix Prism, VMware, LogRhythm, OpsGenie, ConnectWise, IT Glue, and related monitoring and alerting systems across complex co-managed client environments with shared operational ownership.

Service Desk Analyst – Raytheon

DXC Technology · Holbrook, New York · Remote
Jun 2021 – Oct 2021
  • Provided Level 1 enterprise support in a defense-contractor environment, working across identity, access, endpoint, MFA, and productivity-related issues for employees, contractors, vendors, executives, and VIP users.
  • Used ServiceNow to document incidents, perform initial triage, identify recurring issue patterns, and escalate higher-risk or higher-complexity issues to senior support tiers with clear technical context.
  • Supported Office 365 provisioning, restricted portal access, mobile device issues, and multi-factor authentication workflows using smart cards, hard tokens, and software tokens in a security-sensitive enterprise environment.

Help Desk Analyst – The Freeman Company

Infogain · Holbrook, New York · Remote
Apr 2021 – Jul 2021
  • Delivered L1/L2 support across phone, chat, and email for password resets, distribution groups, Office 365 provisioning, and Okta-based access workflows in a high-volume support environment.
  • Worked across Active Directory, SAP, Five9, Exchange, Google Workspace, Box, Dropbox, Zoom, and Citrix-based internal systems to support user access, provisioning, and issue resolution.
  • Escalated non-resolvable issues to the appropriate corporate teams while maintaining ticket hygiene, user communication, and continuity of support across remote environments.

Specialist

Apple · Lake Grove, New York
Oct 2019 – Feb 2020
  • Served as an initial point of contact for customers entering the store, identifying needs quickly and guiding them through product selection, sales conversations, and new-device setup.
  • Delivered a customer-focused experience by combining product knowledge with consultative support, helping customers understand Apple hardware, software, and ecosystem features in a clear and approachable way.
  • Supported day-to-day store operations through team assistance, customer flow management, and visual merchandising work that helped maintain a polished retail environment and strong overall customer experience.

Platforms & Tools

Networking

  • Cisco IOS / IOS-XE
  • FortiGate
  • FortiWiFi
  • Cisco FMC
  • VLANs
  • DHCP
  • DNS
  • RADIUS
  • 802.1X
  • MAB
  • EAPOL
  • VPN Troubleshooting

Security

  • LogRhythm
  • FortiEDR
  • Microsoft Defender
  • Palo Alto WildFire
  • Proofpoint
  • PKI / Certificate Handling
  • Vulnerability Remediation
  • Incident Triage
  • Event Correlation

Systems

  • Windows Server
  • Linux
  • Ubuntu
  • VMware
  • vCenter
  • Nutanix Prism Central
  • SQL Server
  • Proxmox
  • NetScaler SDX / VPX
  • Backup Validation

Tools / Operations

  • Splunk
  • OpsGenie
  • ServiceNow
  • ConnectWise
  • IT Glue
  • PowerShell
  • Bash / CLI
  • SSH / SCP
  • WinSCP
  • AppDynamics
  • RabbitMQ

Contact

Let’s Connect

Open to new opportunities. Email is the best way to reach me, and LinkedIn is available for a quick profile review.

Emailstevenjhosek@icloud.com
LinkedInlinkedin.com/in/stevenhoseknyc
PDFDownload one-page PDF
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