Open to New Opportunities

Steven Hosek Network & Security Ops Technician

Greater New York City Area
stevenjhosek@icloud.com
linkedin.com/in/stevenhoseknyc

Comfortable in 24x7 operations with escalation ownership, high alert volume, maintenance windows, and production-impacting support responsibility.

Network and security operations technician with hands-on experience in event triage, fault isolation, authentication workflows, log and event correlation, escalation coordination, and production support across managed services and enterprise environments.

TL;DR Experience

Managed services and enterprise support experience across 24x7 operations, production incident handling, alert correlation, escalation-heavy workflows, and client-facing technical support.

Current role NOC Technician I at Sourcepass supporting network operations, security operations, identity services, infrastructure platforms, and unified communications across co-managed client environments.
Core work Alert triage, telemetry review, fault-domain isolation, service-health validation, escalation coordination, maintenance support, and post-change verification.
Operating model 24x7 support model across multi-site client environments with incident ownership, maintenance windows, and production-impact validation.
Strengths Signal-to-noise reduction, log interpretation, cross-platform troubleshooting, concise escalation handoff, and production-safe decision making.
Cisco Fortinet Palo Alto LogRhythm VMware SQL Server Windows Windows Server 2019+ Linux Mac PowerShell CUCM / Unity / CER Milestone Microsoft 365 AWS Azure Grafana Wireshark HP Dell Storage

Professional Summary

Operations-focused security and infrastructure support for live environments.

Built around the kind of work that matters in live environments: triage, troubleshooting, clear escalation paths, and changes that do not create new problems.

I support network and security operations across client and enterprise environments. Day to day, that means triaging alerts across monitoring and security platforms, isolating faults across network, identity, endpoint, and server layers, working through authentication and connectivity issues, validating device and service health, supporting patching and maintenance windows, and keeping communication clear between internal teams, vendors, and clients. I do my best work when a problem is noisy, cross-functional, or ambiguous and needs to be reduced to a clear technical path forward.

Multi-site event triage, cross-platform fault isolation, and operational troubleshooting
Escalation coordination, remediation planning, and production-safe change execution
Communicates technical findings clearly to clients, internal teams, and vendor support
Works across infrastructure, identity, endpoint, cloud, voice, and security platforms
Environment ExposureManaged services and multi-client support workflows
Environment ExposureMulti-site infrastructure and branch-connected environments
Environment Exposure24x7 operations, escalation ownership, and high event volume
Environment ExposureProduction maintenance windows and post-change validation

Experience

Professional Experience

Roles that best reflect my background in network and security operations, event triage, escalation handling, identity and connectivity troubleshooting, and support for live production environments.

NOC Technician I

Sourcepass · Bohemia, New York · On-site
Oct 2021 – Present
  • Operate in a 24x7 managed services / infrastructure operations role supporting multi-client, multi-site enterprise, municipal, K-12, and co-managed environments across networking, security, systems, and unified communications within live production environments.
  • Triage and respond to high-volume alerts across network, security, identity, systems, and voice platforms, performing event correlation across logs, SIEM, firewalls, endpoints, and network devices to separate false positives from actionable incidents and validate real service impact.
  • Troubleshoot Cisco routing and switching, Meraki wireless, 802.1X authentication, Cisco ISE policy enforcement, GRE / IPsec VPN connectivity, BGP stability, firewall policy behavior, and related network path issues using live device checks, service testing, and log analysis.
  • Investigate SOC-adjacent events involving FortiGate, Palo Alto, FortiEDR, Microsoft Defender, LogRhythm, Sentinel, and WildFire, including certificate trust issues, SSL inspection behavior, endpoint-versus-network determination, and source / destination validation.
  • Support Windows Server, Active Directory, VMware, Nutanix, SQL Server, Milestone XProtect, NetScaler SDX / VPX, and Cisco CUCM / Unity / CER environments, including authentication issues, platform health, archive / recording problems, SIP signaling, and E911 / ELIN routing behavior.
  • Own tickets end to end in ConnectWise and related service platforms, coordinate technical bridges and vendor escalations, support after-hours maintenance windows, perform post-change validation, execute and refine runbooks, and deliver detailed shift handoffs with clear technical context and next steps.

Service Desk Analyst – Raytheon

DXC Technology · Holbrook, New York · Remote
Jun 2021 – Oct 2021
  • Delivered Level 1 enterprise service desk support in a security-sensitive defense contractor environment, assisting employees, contractors, vendors, executives, and VIP users with identity, access, endpoint, MFA, and business application issues.
  • Performed initial incident triage, troubleshooting, and resolution for account access problems, authentication failures, workstation issues, Office 365 requests, restricted portal access, and mobile device-related incidents while adhering to established security procedures.
  • Used ServiceNow to log, categorize, prioritize, and document incidents and service requests, identify repeat issue trends, and escalate higher-risk, policy-sensitive, or higher-complexity issues with clear diagnostic context and complete notes.
  • Supported user lifecycle and access-related workflows including password resets, account unlocks, access validation, MFA enrollment, and authentication troubleshooting involving smart cards, hardware tokens, and software-based token solutions.
  • Assisted with Office 365 provisioning, end-user productivity support, and mobility-related issues across remote and enterprise-managed systems, helping restore access and minimize disruption to day-to-day operations.

Help Desk Analyst – The Freeman Company

Infogain · Holbrook, New York · Remote
Apr 2021 – Jul 2021
  • Provided Level 1 and Level 2 help desk support in a high-volume enterprise environment across phone, chat, and email for account access issues, password resets, distribution group requests, Office 365 provisioning, and Okta-based authentication workflows.
  • Performed day-to-day troubleshooting across Active Directory, Exchange, Office 365, SAP, Five9, Google Workspace, Box, Dropbox, Zoom, and Citrix, supporting user access, permissions, application functionality, and remote work issues.
  • Handled identity and access-related support tasks including password resets, account unlocks, group membership updates, mailbox and distribution list requests, and basic provisioning support while following documented access validation and change procedures.
  • Used ticketing workflows to document incidents, capture troubleshooting performed, maintain accurate case notes, and ensure proper prioritization, communication, and handoff of issues requiring escalation to internal corporate teams.
  • Supported remote users in a fast-paced environment by troubleshooting login failures, application access issues, virtual workspace problems, and collaboration tool disruptions, escalating higher-complexity issues with clear technical summaries and complete documentation.

Specialist

Apple · Lake Grove, New York
Oct 2019 – Feb 2020
  • Completed Apple-provided customer support and service training in New York City prior to starting the role, with emphasis on customer engagement, consultative sales, structured problem discovery, product positioning, and high-quality end-user experience standards.
  • Served as an initial point of contact for customers entering the store, quickly identifying needs, asking targeted discovery questions, and guiding customers through product selection, solution recommendations, sales conversations, and new-device setup.
  • Delivered a highly customer-focused experience by combining product knowledge with a consultative support approach, helping customers understand Apple hardware, software, services, and ecosystem features in a clear and approachable way.
  • Assisted customers with onboarding and setup-related needs, helping ensure a smooth transition into new devices and services while reinforcing usability, core functionality, and integration across the Apple ecosystem.
  • Supported day-to-day store operations through team collaboration, customer flow management, visual merchandising, and floor readiness, helping maintain a polished retail environment and consistent customer experience.

Platforms & Tools

Network Operations

  • Cisco IOS / IOS-XE
  • VLANs
  • DHCP
  • DNS
  • VPN Troubleshooting

Network Security

  • FortiGate
  • FortiWiFi
  • Cisco FMC
  • Palo Alto WildFire
  • Proofpoint

Identity / Auth

  • RADIUS
  • 802.1X
  • MAB
  • EAPOL
  • PKI / Certificate Handling

Systems / Infra

  • Windows Server
  • Linux
  • Ubuntu
  • VMware
  • vCenter
  • Nutanix Prism Central
  • SQL Server
  • Proxmox
  • NetScaler SDX / VPX
  • Backup Validation

Monitoring / IR

  • LogRhythm
  • FortiEDR
  • Microsoft Defender
  • Splunk
  • Incident Triage
  • Event Correlation
  • Vulnerability Remediation

Ops / Tooling

  • OpsGenie
  • ServiceNow
  • ConnectWise
  • IT Glue
  • PowerShell
  • Bash / CLI
  • SSH / SCP
  • WinSCP
  • AppDynamics
  • RabbitMQ

Contact

Let’s Connect

Open to new opportunities. Email is the best way to connect.

Emailstevenjhosek@icloud.com
LinkedInlinkedin.com/in/stevenhoseknyc
Email Me

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