NOC Technician I
- Monitor and triage network, infrastructure, and security events across managed client environments, helping move incidents toward resolution or the right escalation path in a 24x7 operations model.
- Investigate alerts across infrastructure, cloud, identity, and security platforms using OpsGenie, Splunk, AppDynamics, RabbitMQ, Azure, AWS, Active Directory, Azure AD, FortiEDR, Palo Alto, Defender, Barracuda, Proofpoint, KnowBe4, and LogRhythm.
- Support client environments through troubleshooting, risk review, incident handling, and technical communication with internal teams, vendors, and stakeholders across network, security, identity, and server-related issues.
- Owned critical PKI certificate issues in a 24x7 support workflow and coordinated closely with security and operations teams through resolution, including issue validation, stakeholder updates, and escalation handling.